At Red our IT Support services have evolved dramatically over the past couple of years and we’re only at the start of what will be an exciting journey. As we grow, the IT support challenge will be to evolve the capabilities of our infrastructure whilst still maintaining security and control day-to-day.
Reporting to the IT Team Leader you will undertake a hands-on role requiring the ability to provide IT support and IT project delivery activities. You will be located in Wrocław, and from time to time you will also visit our other offices in Poland: Zielona Góra, Katowice and Warszawa.
Aside from the day-to-day support issues, you’ll also get chance to work on some big, exciting IT projects; seeing your ideas roll out into the business and playing an active part in Red’s evolution as a leading provider of technology-driven consultancy services.
Required skills/experience:
This is a role for a pro-active person with previous experience of Linux, Windows and Network administration and support. Ideally, you would have previous experience of working in small to mid-sized companies in a dynamic, technical environment.
- Knowledge of Linux Server, preferably (Ubuntu, CentOS) installation, administration and support
- Knowledge of Windows-based environments (Windows 10, Windows Server 2012) installation, administration and support
- Knowledge of the following infrastructure: Microsoft Exchange 365, Microsoft Office 365, Windows Servers 2019,
- Knowledge of network infrastructure and configuration – Cisco, IPsec, OpenVPN, VPN (Virtual Private Networks), WIFI
- 3rd line support experience
- Experience in open source technologies
- Good knowledge of server virtualisation and storage systems
- Ability to prioritise effectively
- Passion, initiative and a “hands-on” approach to solving IT issues
- Fluent in English
- Positive, human-oriented attitude especially with new users
Responsibilities:
- Working through tickets in the IT Service Desk – ensure tickets are allocated and picked up within SLA’s, regular update to end users across 6 locations.
- Delivering infrastructure projects which include managing subcontractors, installation and set-up of server and network infrastructure (enterprise switches & gateways)
- Performing root cause analysis and identifying opportunities for efficiencies.
- Roll out of hardware/software including documentation.
- Identify, analyse, and repair product failures. Order and replacement of parts.
What we'll give you in return:
- A B2B or an indefinite period employment contract from the start
- A twice-yearly company bonus scheme
- Entry into Employee Ownership scheme (yes, you will own a part of Red!)
- Opportunities to train, develop and grow, as well as learn from talented colleagues
- 26 days' holiday as standard, rising an extra day for every calendar year you stay with us (up to a maximum of 31 days)
- A broad benefits' package including private medical care and a cafeteria of benefits
- Flexibility in your working hours and home office
About us
Consult Red is an employee-owned company and a trusted partner to some of the world's largest brands. We're an R&D technology partner that develops cutting-edge 'Internet of Things (IoT) smart, connected products, video and broadband end-user equipment, streaming TV devices, networks and platforms. Connected devices and systems developed by Consult Red are currently in more than 30 million homes around the world.
Our story started in 2003 when five friends founded the company in Shipley, West Yorkshire. Since then, we've grown a lot. We work with the world's leading media operators, including Liberty Global (Virgin, UPC), Comcast (Sky) and AT&T (Directv), and in the last 12 months along we’ve grown our team in the UK, Poland and the US by 40%. We're now over 220 people globally, working collaboratively to provide an industry-leading consultancy service across software development, hardware, embedded, and cloud technologies.
We're proud to be an employee-owned business. At Consult Red, everyone has a stake, and everyone has a say. The employees are the business owners, and we work together with shared values and purpose towards our common goals. We want every team member to feel empowered, have a say in our future, and share in our success.
Our Recruitment Process
Once you submit your CV, we'll send you a short online form asking you to confirm a couple of things. This will then go directly to the Hiring Manager review. We'll often do a short first stage telephone interview to find out more about you and to check that the role would be a good fit for your requirements.
Then, if you progress to interview stage, we'll try to cover off everything we can in one Teams meeting, to make the process quicker for you - which means our interviews can be slightly longer than average. We hope you'll leave the meeting with a real feel for the job and what it's like to work with us.