Consult Red is an employee-owned company and a trusted partner to some of the world's largest brands. We're an R&D technology partner that develops cutting-edge Internet of Things (IoT) smart, connected products, video and broadband end-user equipment, streaming TV devices, networks and platforms. Connected devices and systems developed by Consult Red are currently in more than 30 million homes around the world.
Right now, we’re looking for an outstanding Account Manager to manage business across high profile customer accounts.
Role Overview
The Account Manager will be a critical part of our Commercial Team and acts as a point of contact for multiple customer sponsors and stakeholders. We’re searching for someone who is outgoing, proactive and passionate about our team, our services, and our customers. We have a passion for engineering and technology, as well as a strong belief in the importance of customer advocacy.
How You’ll Spend Your Time
- You’ll be the internal advocate for one of our largest customers; driving our internal teams to provide innovative solutions which satisfy a diverse range of needs and requirements.
- The days will be fast-paced and varied, as you switch modes from customer contact and relationship building (a mixture of remote and onsite communication), liaising with a variety of internal teams (Delivery, Finance, Resourcing, and others), and collaborating with our Business Development Managers to help service the new needs of your customers.
- You’ll also be responsible for managing a variety of complex commercial agreements and contracts. The small details matter to our customers, and you’ll be on top of them at all times.
Because of the nature of this role, face-to-face customer contact is essential. We anticipate that you’ll need to travel approximately 30% of the time, both within Poland and internationally.
What You’ll Need to Bring
- Experience as an Account Manager within the Media, Broadband or Telecom sectors
- Knowledge of technology development techniques and programme delivery methods (e.g., Agile)
- A track record of building relationships with clients based on trust and respect
- Outstanding communication skills in Polish: whether face-to-face, on the phone, or in writing
- Good communitacion skills in English
- The ability to solve problems and resolve complaints effectively
- Initiative and autonomy are also vital
- A keen eye for detail and the ability to identify new opportunities to add value
- Excellent data analysis and reporting skills (including Advanced Microsoft Excel and CRM tools, such as Salesforce)
- Understanding of customer behaviours and industry trends in relevant sectors
- Good organizational and time management skills
What we'll give you in return
- An indefinite period employment contract from the start (B2B also possible)
- A salary of 25,000 - 30,000 PLN gross, depending on your experience
- A twice-yearly company bonus scheme
- Entry into Employee Ownership scheme (yes, you will own a part of Red!)
- Opportunities to train, develop and grow, as well as learn from talented colleagues
- 26 days' holiday as standard, rising an extra day for every calendar year you stay with us (up to a maximum of 31 days)
- A broad benefits' package including private medical care and a cafeteria of benefits
- Flexibility in your working hours and home office
About us
Our story started in 2003 when five friends founded the company in Shipley, West Yorkshire. Since then, we've grown a lot. We work with the world's leading media operators, including Liberty Global (Virgin, UPC), Comcast (Sky) and AT&T (Directv), and in the last 12 months along we’ve grown our team in the UK, Poland and the US by 40%. We're now over 220 people globally, working collaboratively to provide an industry-leading consultancy service across software development, hardware, embedded, and cloud technologies.
We're proud to be an employee-owned business. At Consult Red, everyone has a stake, and everyone has a say. The employees are the business owners, and we work together with shared values and purpose towards our common goals. We want every team member to feel empowered, have a say in our future, and share in our success.
Our Recruitment Process
We believe in moving fast and keeping things simple.
Once you submit your CV, we'll send you a short online form asking you to confirm a couple of things. This will then go directly to the Hiring Manager review. We'll often do a short first stage telephone interview to find out more about you and to check that the role would be a good fit for your requirements.
Then, if you progress to interview stage, we'll try to cover off everything we can in one Teams sitting, to make the process quicker for you - which means our interviews can be slightly longer than average. We hope you'll leave the meeting with a real feel for the job and what it's like to work with us.
With a great place to work in the centre of Wroclaw, one of the best benefits packages in town and a focus on our people - Red is really worth checking out as a place to work.
So what are you waiting for? If this sounds like the challenge you’ve been looking for, just click APPLY to send us your details and we’ll be in touch really soon.
You can find out more about our company, and what it’s like to work with us, on our LinkedIn or Glassdoor pages